Refund and Return Policy

Orders through Bizibi Direct

Every order you place through Bizibi is protected by our Happiness Guarantee. That means complete coverage in case anything goes wrong. You have 48 hours to claim a refund.  Contact our Customer Service Team at  if you have any questions or issues with your order. 

Making adjustments or canceling your order before it has shipped

If you need a change made to your order you should contact the seller as soon as possible after placing the order to try to have them adjust or cancel it before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items or to cancel your order in its entirety. However, there is no guarantee that you will be able to reach the seller before the order has shipped. 

Refunding delivered sealed products

If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply contact the seller within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on the seller’s part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise. 

However no refunds can be given if  an item was sent to you sealed (for example, a sealed starter deck, electronic items, phones, TV, computers, etc..) and you opened the item, that item cannot be returned.  There are no exceptions to this policy.

Refunding clothing

Clothing can be refunded provided it has not been worn and the original tags are still on the items.  There can be no refunds on underwear for hygiene reasons, unless it is deemed defective.  There are no exceptions to this policy.

Escalated issue with a seller

At bizibi you can shop knowing that you are protected from any issue where your order has not arrived or is not as described. Please see our bizibi Buyer Safeguard for further details. If during the course of your communication with the Seller you feel that you would like bizibi to be involved in helping resolve the issue, you can send an email to our Customer Service Team at  We will make every effort to ensure you are satisfied with your shopping experience. Bizibi customer service has the final say on all refunds and exchanges.

Returns and Costs

You will not be refunded your shipping/delivery costs for a refund, unless there was an issue with the product.

If you are returning a product because it was defective or not as described then you will be refunded the delivery charges and the seller is responsible for the cost of returning the product, provided an official 3rd party is used to return the product.   The seller has the right to either refund or replace the item.

Once the matter has been escalated to bizibi and bizibi is doing the refund, the bizibi will arrange for the return of the item,

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